Terms of Service

Software Maintenance Services

Effective Date: Service Start Date
Provider: Katpro Technologies Inc. (“Katpro,” “we,” “our,” or “us”)

  1. Scope of Services

Katpro provides monthly Software Maintenance services and managed technology services, which may include but are not limited to:

  • Workflow automation, RPA, and AI-driven solutions
  • SharePoint Maintenance and Microsoft 365 administration and maintenance
  • Cloud Managed Services
  • Integrations between systems, APIs, and platforms
  • Monitoring, optimization, and advisory services
  • AI agents, bots, and process orchestration services
  • Monthly Automation as a Service

Services are delivered on a subscription, usage-based, or project basis, as described on Katpro’s website, pricing pages, Work Orders, or Statements of Work (“SOW”).

Services may include, but are not limited to:

  • Performance monitoring and optimization
  • Configuration review and best-practice alignment
  • Security and permission audits
  • Workflow and automation health checks
  • Issue resolution and advisory support
  • Preventive maintenance activities
  • Automation Support

Exact deliverables, response times, and limits are defined by the subscribed plan (Basic, Standard, or Pro).

  1. Service Eligibility & Environment

The customer is responsible for:

  • Maintaining valid licenses and access to required third-party platforms
  • Providing timely administrative access, credentials, and approvals
  • Ensuring systems are supported, compliant, and legally authorized

Katpro is not responsible for failures caused by:

  • Third-party platforms, APIs, or vendors
  • Changes made by the customer or other providers
  • Unsupported, deprecated, or modified environments
  1. Subscription Term & Billing

3.1 Term

  • Services are provided on a monthly subscription basis.
  • The subscription renews automatically each month unless canceled in accordance with Section 4.

3.2 Billing

  • Fees are billed monthly in advance.
  • All fees are non-refundable once a service period has begun.
  • Pricing is based on the selected plan and scope at the time of subscription.

3.3 Taxes

All fees are exclusive of applicable taxes, duties, or levies, which are the responsibility of the client.

  1. Cancellation & Changes
  • Clients may cancel the subscription with 30 days written notice.
  • Plan upgrades or downgrades take effect in the next billing cycle.
  • Katpro reserves the right to suspend services for non-payment.
  1. Support & Response Times

Support response times and service levels are defined by the selected plan.

Unless otherwise stated:

  • Support is provided during business hours (Monday–Friday, excluding holidays).
  • Emergency or after-hours support may require a separate agreement.

Katpro does not guarantee resolution of issues caused by:

  • Microsoft service outages
  • Client-side changes made without notice
  • Third-party integrations
  1. Client Responsibilities

The client agrees to:

  • Maintain valid Microsoft 365 licenses
  • Provide timely access, credentials, and approvals
  • Designate a single point of contact
  • Avoid unauthorized changes that may conflict with maintenance activities

Delays caused by client inaction may impact service outcomes.

  1. Limitations of Service

Katpro’s monthly maintenance services are preventive and advisory in nature and do not include:

  • Major redesigns or migrations
  • New site builds or feature development
  • Large-scale data remediation
  • Custom code development

Such work requires a separate SOW.

  1. Intellectual Property
  • Client retains ownership of all data and content.
  • Katpro retains ownership of its methodologies, tools, templates, and frameworks.
  • No IP rights are transferred under this subscription.
  1. Confidentiality & Data Protection

Each party agrees to maintain confidentiality of non-public information.

Katpro:

  • Does not store or reuse client data beyond service execution
  • Complies with standard data protection practices
  • Acts solely as a service provider, not a data owner
  1. Disclaimer of Warranties

Services are provided “as is” and “as available.”

Katpro does not warrant that:

  • SharePoint will be error-free or uninterrupted
  • Microsoft platform changes will not impact performance
  • All issues can be fully resolved
  1. Limitation of Liability

To the maximum extent permitted by law, Katpro Technologies shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our services.

Katpro does not guarantee:

  • Uninterrupted or error-free operation of SharePoint or Microsoft 365
  • Resolution of issues caused by Microsoft outages, third-party tools, or customer-side changes

Liability, if any, is limited to the fees paid for the applicable service period.

  1. Force Majeure

Katpro shall not be liable for delays or failures caused by events beyond reasonable control, including Microsoft outages, network failures, or acts of God.

  1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict of law principles.

  1. Modifications

Katpro reserves the right to update these Terms at any time. Updated Terms will be posted on the website and become effective upon posting.

  1. Acceptance

By subscribing to or using Katpro’s SharePoint Monthly Maintenance Services, the client acknowledges that they have read, understood, and agreed to these Terms of Service.

  1. Changes to Terms

Katpro Technologies Inc. reserves the right to update or modify these Terms of Service at any time. Any changes will be effective upon posting on our website. Continued use of our SharePoint maintenance services after such updates constitutes acceptance of the revised terms.

  1. Website & Payment Security

Katpro follows industry-standard security practices to protect customer information.

  • All payment transactions are processed through PCI-compliant payment providers.
  • Our website uses HTTPS encryption and secure infrastructure to safeguard data.
  • Payment information is handled in a secure and encrypted manner to reduce the risk of unauthorized access or fraud.

Katpro does not store full credit card details on its servers.

  1. Third-Party Links

Our website may include links to third-party websites or services for informational purposes. Katpro Technologies is not responsible for the content, security, or privacy practices of these external sites. Accessing third-party links is at the user’s own risk.

  1. Termination of Services

Katpro Technologies reserves the right to suspend or terminate access to services if a customer:

  • Violates these Terms of Service
  • Engages in unlawful, abusive, or prohibited activities
  • Fails to make timely payments
  • Misuses systems in a manner that impacts service delivery or security

Termination does not relieve the customer of any outstanding payment obligations.

  1. Subscription & Renewal

Katpro Technologies’ SharePoint maintenance services are offered on a recurring monthly subscription basis.

  • Subscriptions begin on the service start date specified at the time of purchase.
  • Subscriptions automatically renew each month unless canceled in accordance with the Cancellation section below.
  • Fees are billed in advance for each monthly service period.
  • Subscription pricing and scope are based on the selected plan at the time of purchase.

Katpro reserves the right to update subscription pricing or plan features with prior notice.

  1. Cancellation Policy

Customers may cancel their subscription by providing at least thirty (30) days’ written notice prior to the next billing cycle.

  • Cancellations take effect at the end of the current billing period.
  • No partial-month cancellations or prorated credits are provided.
  • Requests for cancellation must be submitted via email or the designated customer support channel.

Katpro may suspend or terminate services immediately in the event of non-payment, breach of these Terms, or misuse of the services.

  1. Refund Policy

All subscription fees are non-refundable, except where required by applicable law.

  • Once a billing cycle has started, fees for that period are not eligible for refunds.
  • No refunds are issued for unused services, partial usage, or early termination.
  • Setup fees, advisory services, and maintenance work already performed are not refundable.

Katpro does not offer service credits or refunds for:

  • Microsoft platform outages or changes
  • Customer-caused delays or access restrictions
  • Issues arising from third-party integrations or unsupported customizations
  1. Plan Changes & Upgrades

Customers may request plan upgrades or downgrades by contacting Katpro support.

  • Upgrades may take effect immediately or in the next billing cycle, at Katpro’s discretion.
  • Downgrades apply starting in the following billing cycle.
  • Any changes to scope or service levels are subject to the terms of the revised plan.
  1. Suspension for Non-Payment

Katpro reserves the right to suspend services if payment is not received by the due date.

  • Suspended services may result in delayed response times or paused maintenance activities.
  • Service restoration may require payment of outstanding balances prior to reactivation.
  1. End of Service Obligations

Upon termination or cancellation:

  • Katpro will cease all maintenance activities.
  • Access to support and monitoring services will end.
  • The customer remains responsible for all fees incurred up to the effective termination date.
  1. Money-Back Guarantee Disclaimer

Katpro may promote a satisfaction-based or “money-back guarantee” as part of marketing campaigns.

Unless explicitly stated in writing:

  • Any guarantee is limited to the first billing cycle only
  • The maximum refund is limited to the subscription fee paid for that first month
  • The guarantee excludes setup work, advisory services, custom work, expedited support, and services already performed

Conditions:

  • Written refund requests must be submitted within seven (7) days of the service start date
  • The customer must provide reasonable access and cooperation
  • The guarantee does not apply to issues caused by Microsoft outages, third-party tools, unsupported customizations, or client-side changes

This guarantee is a good-faith customer assurance and not a performance warranty or SLA. Katpro may modify or withdraw promotional guarantees at any time.

  1. Advisory, Custom Work & Master Services Agreement

Any services outside the standard monthly maintenance scope, including but not limited to:

  • Advisory or consulting services
  • Custom development or enhancements
  • Architecture, migration, or remediation work
  • Special projects, accelerations, or non-recurring tasks

shall be governed by Katpro Technologies’ Master Services Agreement (MSA) located at:

https://www.katprotech.com/consulting-agreement

By requesting, approving, or receiving any such advisory or custom services, the customer expressly agrees that:

  • The MSA is incorporated herein by reference
  • The MSA governs all such services in addition to these Terms
  • In the event of a conflict, the MSA shall prevail for advisory or custom work

Such services require a separate written SOW or Service Order.

  1. Acceptance

By subscribing to or using Katpro’s Monthly Maintenance Services, the customer acknowledges that they have read, understood, and agreed to these Terms of Service, including the incorporated Master Services Agreement where applicable.

Contact Information

Katpro Technologies Inc.
Website: https://www.katprotech.com
Email: [email protected]

Address: 410 Ware Blvd, Ste 829, Tampa FL 33619